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Municipal Service Quality Assessment Toolkit (MUSQAT)

Project Description
Through its programming, the EU supports development of local governments and through various mechanisms, helps with the process of provision of quality services to the local population.

This project works with local governments in eight municipalities of Kakheti Region to support the upgrade of municipal services. It:
- Provides participatory support to municipalities: Equips municipalities of Kakheti region with the Municipal Service Quality Assessment Toolkit and expertise to make consistent use of it, ensuring that prerequisites for quality municipal services are in place.
- Provides capacity-building programs for municipalities and civil society organizations: works with civil society representatives in Kakheti region to proactively engage them in specialised policy dialogue with local authorities, in monitoring the quality of municipal services delivery and in evidence-based advocacy initiatives.
- Advocates for municipal service quality standards: works with key national stakeholders to acknowledge the need for universal municipal data for supporting evidence-based local policy development, as well as planning, monitoring and evaluation of municipal services is acknowledged by key national stakeholders and set on the mid-term agenda.
Specific Objective
To contribute to successful reformation and upgrade of municipal services into high quality, accessible and well-administered services, as foreseen by the Public Administration Reform Roadmap 2018-2020.
Expected Results
- Second edition of the Municipality Service Quality Assessment Toolkit is developed in cooperation with international experts
- E-platform created for self-assessment of municipal services
- Trainings conducted on local policy development, planning of municipal programmes and standards of municipal services
- Self-assessment of services conducted by municipalities in Kakheti
- Small grants issued for technical support of municipalities
- 8 grants for municipal service monitoring (total of 80,000 EUR) issued to CSOs and CBOs
- 16 small grants for advocacy campaigns (total of 32,000 EUR) issued to CSOs and CBOs.
Project documents
Beneficiaries
Advocacy Grants for Civil Society Organisation in Kakheti: ’’Civic Development Youth Center"
Advocacy Grants for Civil Society Organisation in Kakheti: Youth Centers Association
Advocacy Grants for Civil Society Organisation in Kakheti: “Union of Parents of Persons with Disabilities in Sighnaghi"
Advocacy Grants for Civil Society Organisation in Kakheti: Union “SHUAMTA’’
Advocacy Grants for Civil Society Organisation in Kakheti: Antimonopoly Policy Monitoring Center
Advocacy Grants for Civil Society Organisation in Kakheti: New Horizon
Advocacy Grants for Civil Society Organisation in Kakheti: IRIS Group - Diverse Management
Advocacy Grants for Civil Society Organisation in Kakheti: MATANI XXI
Advocacy Grants for Civil Society Organisation in Kakheti: Kakheti Civic League
Advocacy Grants for Civil Society Organisation in Kakheti: Carpe Diem
Advocacy Grants for Civil Society Organisation in Kakheti: Vashlovani Protected Areas Friends
Advocacy grants for Civil Society Organisation in Kakheti: LIFE LINE
Advocacy grants for Civil Society Organisation in Kakheti: Civic Initiative
Advocacy grants for Civil Society Organisation in Kakheti: Union of Parents of Children with Disabilities "Lampari"
Advocacy grants for Civil Society Organisation in Kakheti: Akhmeta Local Action Group (LAG)
Advocacy Grants for Civil Society Organisations in Kakheti: Lagodekhi Local Action Group (LAG)
Sub grant for Civil Society Organisation in Kakheti: Youth Centers Association
Sub grant for Civil Society Organisation in Kakheti: Community Organisation: ‘’Nukriani’’
Sub grant for Civil Society Organisation in Kakheti: Dedoflitskaro Local Action Group (LAG)
Sub grant for Civil Society Organisation in Kakheti: Rural Women for Human Rights
Sub grant for Civil Society Organisation in Kakheti: Civil Society Development Association "Spectrum"
Sub grant for Civil Society Organisation in Kakheti: "Kakheti"
Sub grant for Civil Society Organisation in Kakheti: "Georgian Civic Development Association (Saga)"
Sub grant for Civil Society Organisation in Kakheti: "Women from the region for community development"
Capacity-building for Officials of Sagarejo Municipality City Hall and City Council
Capacity-building for Officials of Lagodekhi Municipality City Hall and City Council
Capacity-building for Officials of Dedoflistskaro Municipality City Hall and City Council
Capacity-building for Officials of Sighnagi Municipality City Hall and City Council
Capacity-building for Officials of Akhmeta Municipality City Hall and City Council
Capacity-building for Officials of Kvareli Municipality City Hall
Capacity-building for Officials of Gurjaani Municipality City Hall
Capacity-building for Officials of Telavi Municipality City Hall and City Council
Project map
Photo gallery
Capacity-building for Officials of Dedoflistskaro Municipality City Hall and City Council
Capacity-building for Officials of Akhmeta Municipality City Hall and City Council
Capacity-building for Officials of Gurjaani Municipality City Hall
Capacity-building for Officials of Kvareli Municipality City Hall
Capacity-building for Officials of Telavi Municipality City Hall and City Council
Capacity-building for Officials of Sighnagi Municipality City Hall and City Council
Capacity-building for Officials of Sagarejo Municipality City Hall and City Council
Capacity-building for Officials of Lagodekhi Municipality City Hall and City Council
PROJECT DETAILS
Georgia
Priority Area:
Partnership that protects, Partnership that empowers
Subsector:
Governance & public administration, Public Administration Reform
Topic:
Good government
Project Status:
Completed
Start Date:
16.10.2019
End Date:
16.01.2022
EU Project Number:
410-150